When a customer is right about a dispute, a credit memo (or a corrected invoice) is how you fix it without asking them to pay the wrong amount and wait for a refund. Issue it, confirm the new balance in writing, and give the corrected amount a fresh due date.
Glossary
Credit memo
Also: credit note
A credit memo is a document that reduces the amount a customer owes on an invoice, issued to correct an error, resolve a dispute, or apply a return or discount.
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